FAQ

Welcome to the Eliane Mode FAQ page

We're here to answer your questions and make your shopping experience the best it can be. If you need any assistance, please don't hesitate to contact us.

Question #1: How long does it take to receive my order?
Here are our estimated delivery times:

Processing time : 1 to 2 business days
Delivery time : 5-7 business days
Estimated delivery time: 6-9 business days

For more details, please see our Shipping Policy.

Question #2: Is shipping free?
Yes, shipping is free for all orders placed within France. For more information, please see our Shipping Policy.

Question #3: Where is Eliane Mode located?
Eliane Mode is an Australian women's and men's fashion brand. We pride ourselves on offering a selection of high-quality clothing, shoes, and accessories, delivered exclusively to France.

Question #4: What payment methods are accepted?
We accept the following payment methods:

American Express
Apple Pay
Google Pay
MasterCard
Shop Pay
Visa
UnionPay

For more details, please see our Billing Terms .

Question #5: What happens if I receive a defective product?
If you receive a defective item, we will replace it free of charge. Please Contact Us and return the item within 30 days of receipt. For more information, see our Return Policy .

Question #6: Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation period. To cancel your order within this time frame, please Contact Us.

Question #7: What is your return policy?
We have a simple returns process. For more details, please see our Return Policy.

Question #8: When will I receive my refund after returning a product?
Once we receive and inspect the returned item, your refund will be issued. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. For more information, please see our Return Policy.

Question #9: Do you offer warranties on your products?
We offer a 30-day return policy on all purchases. Return shipping costs are the customer's responsibility. For more information, please see our Return Policy.

Question #10: How do I contact customer service?
You can contact our customer support team through the Contact Us page or by emailing us at info@elianemode.com.

Question #11: Do you ship internationally?
No, we currently only deliver to France.

Question #12: Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support team for more details.

Question #13: What is the procedure for exchanging a product?
For detailed information on product exchanges, please see our Return Policy.

Question #14: How can I track my order?
You can track your order on the Order Tracking page of our website.

For more information

Company name: Eliane Mode

Company Name: EASYPICKED PTY LTD

Address: Unit 1/105 William Street, Condell Park, NSW, 2200, Australia

Email: info@elianemode.com

FAQ: Frequently Asked Questions

Phone: +61 404 204 364

ABN: 58 618 951 018

Contact form

Business days: Monday to Saturday